Terms of Service

Last updated: July 30, 2026

These Terms of Service ("Terms") govern your access to and use of the Efficio service provided by BNG Contracting Enterprise LLC, doing business as Efficio ("we," "us," or "our"). By subscribing to or using Efficio, you agree to be bound by these Terms. If you do not agree, do not use our services.

For details on how we collect, use, store, and share information — including the list of subprocessors that may process your data — see our Privacy Policy.

1. Description of Services

Efficio is an AI service for small and medium service businesses. We design, build, and operate AI agents, AI admins, and live operational dashboards on behalf of our subscribers. Our services include:

• Discovery and back-office workflow mapping
• Build and deployment of AI agents (intake, follow-up, scheduling, triage, recall, and other custom workflows)
• Build and operation of a live operational dashboard for the subscriber's business
• Continuous improvement, monitoring, and human-in-the-loop oversight of deployed agents
• Standing strategy calls and shared chat channel for day-to-day collaboration
• Optional integrations with subscriber-owned CRMs, calendars, billing, and messaging systems

Efficio is a managed AI service. We do not guarantee any specific number of leads, responses, conversions, or revenue outcomes. Our 30-day refund policy (see Section 3) is the sole financial guarantee on subscription tiers.

2. Eligibility

Efficio is a business-to-business service. By subscribing, you represent that:

• You are at least 18 years old
• You have the authority to bind your business to these Terms
• You will use the service for legitimate business purposes only
• Your use of the service will comply with all applicable laws, including the CAN-SPAM Act, TCPA, and any applicable state or international email and privacy regulations

3. Engagement Plans and Billing

Efficio offers the following engagement tiers:

• AI Operator: $1,500/month, month-to-month — we turn on and run the AI already in your tools, up to 4 standard workflows + 1 AI agent, monthly optimization + report
• Founding CTO: $2,500/month, month-to-month — everything in AI Operator plus a fractional AI CTO (weekly call + shared chat channel), up to 8 workflows + up to 3 agents
• Full Custom CTO: $3,500/month, month-to-month — everything in Founding CTO plus ongoing custom builds, unlimited standard workflows, priority support

All plans are billed monthly through Stripe. By subscribing, you authorize recurring charges to your payment method. Key billing terms:

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We do not offer refunds for partial months or unused portions of a billing period.
• Custom enterprise arrangements may have separate billing terms as defined in a written agreement.
• Prices may change with at least 30 days' advance notice.
• If payment fails, we may suspend your campaigns and service access until the balance is resolved.

4. Client Responsibilities

You are responsible for:

• Providing accurate business information, service descriptions, and target audience criteria
• Reviewing and approving outreach messaging and campaign parameters before launch
• Ensuring that your services, offers, and business practices are lawful and truthful
• Responding to leads or work product generated by the service in a timely and professional manner
• Complying with all applicable laws governing your email outreach, advertising, and marketing activities
• Maintaining the security of your account credentials

5. Prohibited Use

You may not use Efficio to:

• Send unsolicited emails promoting illegal products, services, or schemes
• Engage in deceptive, misleading, or fraudulent business practices
• Harvest email addresses or personal data for purposes unrelated to the Efficio service
• Send outreach that violates the CAN-SPAM Act or other applicable anti-spam laws
• Target consumers (as opposed to businesses) for outreach campaigns
• Reverse-engineer, scrape, or abuse the Efficio service or its APIs
• Share your account or allow unauthorized individuals to access the service
• Resell, sublicense, or redistribute Efficio services or data without written permission

6. Data, Subprocessors, and Intellectual Property

Subprocessors: To operate the service, Efficio shares data with a small set of vetted third-party vendors (subprocessors) — currently including Stripe (payments), Brevo (email delivery), HighLevel/GoHighLevel (CRM and call booking), Cloudflare (DNS/CDN/edge), Anthropic (AI), GitHub (static hosting), and Google Analytics (analytics). The current list and what each vendor receives is maintained in our Privacy Policy.

Lead Data: Lead data generated by Efficio is compiled from publicly available sources. While you have a license to use lead data generated during your active subscription for your own business purposes, the underlying data compilation, scoring algorithms, and enrichment systems remain the intellectual property of BNG Contracting Enterprise LLC.

Service IP: The Efficio service, including its codebase, algorithms, user interface, AI models, branding, and documentation, is the exclusive property of BNG Contracting Enterprise LLC. You may not copy, modify, distribute, or create derivative works from any part of the service.

Your Content: Business information, outreach templates, and other content you provide remain your property. You grant us a limited license to use this content solely for operating the service on your behalf.

7. Email Outreach Compliance

Efficio sends outreach emails on your behalf. Both you and Efficio share responsibility for compliance:

• Efficio's responsibility: We ensure all emails include proper identification, functional unsubscribe links, physical mailing addresses, and that opt-out requests are honored promptly.
• Your responsibility: You ensure that the content, offers, and claims in outreach messages are truthful, lawful, and compliant with applicable advertising regulations.

If we determine that your campaigns violate CAN-SPAM, applicable law, or these Terms, we reserve the right to suspend or terminate your campaigns without notice.

8. Disclaimer of Warranties

Efficio is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

• The number or quality of leads generated
• Email deliverability rates or inbox placement
• Response rates, conversion rates, or revenue outcomes
• The accuracy or completeness of publicly sourced lead data
• Uninterrupted or error-free operation of the service

9. Limitation of Liability

To the maximum extent permitted by law, BNG Contracting Enterprise LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Efficio, including but not limited to:

• Lost revenue, profits, or business opportunities
• Damage to your business reputation arising from outreach campaigns
• Inaccurate lead data or failed email delivery
• Third-party claims arising from your outreach campaigns
• Service interruptions or data loss

Our total liability for any claim shall not exceed the total amount you have paid us in the three (3) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless BNG Contracting Enterprise LLC, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Efficio service
• Content or claims made in your outreach campaigns
• Your violation of these Terms or applicable law
• Your violation of any third party's rights

11. Termination

We may suspend or terminate your account at our discretion for:

• Violation of these Terms or applicable law
• Filing a chargeback or payment dispute
• Sending outreach that generates excessive spam complaints
• Deceptive or fraudulent business practices
• Any activity we reasonably believe is harmful to the service, its reputation, or other clients

You may cancel your subscription at any time. Upon termination, your access will cease at the end of the current billing period, and campaign data will be retained for 30 days before permanent deletion.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the state and federal courts in Miami-Dade County, Florida.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated to active clients via email at least 15 days before taking effect. Continued use of Efficio after changes constitutes acceptance of the revised Terms.

15. SMS / Text Messaging Terms

Efficio (BNG Contracting Enterprise LLC) sends text (SMS) messages — including appointment confirmations, reminders, responses to your inquiry, and, where you separately consent, promotional messages — to individuals who opt in by providing their mobile number and agreeing to receive texts on a form at efficio.tech. Consent is not a condition of purchase.

• Opt-out: You can cancel the SMS service at any time by texting STOP to our messaging number. After you send STOP, we will send a confirmation message and will no longer send you SMS messages. To rejoin, opt in again on our website.
• Help: Reply HELP for assistance, or contact us at contact@efficio.tech or (786) 383-1160.
• Message frequency: Message frequency varies. You will receive messages triggered by your activity (such as bookings and replies) and, if you opted in to marketing, up to a few messages per week.
• Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Contact your wireless provider with questions about your plan.
• Carrier liability: Carriers are not liable for delayed or undelivered messages.

For details on how we handle mobile information, see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

16. Contact Us

For questions about these Terms, contact us at:

BNG Contracting Enterprise LLC (DBA Efficio)
Miami, FL
Email: contact@efficio.tech
Website: efficio.tech