Privacy Policy

Last updated: July 30, 2026

BNG Contracting Enterprise LLC, doing business as Efficio ("we," "us," or "our"), operates the website efficio.tech and the Efficio service. This Privacy Policy describes how we collect, use, store, and protect information in connection with our AI services for service businesses.

1. Information We Collect

We collect different categories of information depending on your relationship with us:

From Our Clients (Service Subscribers):

• Account Information: Name, email address, company name, phone number, and password (stored as a cryptographic hash).
• Business Details: Industry, service area, target customer profiles, pricing information, and other details needed to configure your AI agents, AI admins, and dashboards.
• Payment Information: Subscription and billing data processed securely by Stripe. We never store your full credit card number.
• Campaign Data: Outreach templates, email sequences, and performance metrics (open rates, reply rates, conversion data).
• Usage Data: Platform activity, login history, and feature usage for service improvement.

Lead Data (Collected on Behalf of Clients):

• Business Contact Information: Business name, owner/operator name, phone number, email address, physical address, and website URL.
• Business Details: Industry category, services offered, ratings, reviews, operating hours, and other publicly available business information.
• Source: Lead data is collected exclusively from publicly available sources, including Google Maps, Google Business Profiles, business websites, and other public directories. We do not purchase data from third-party data brokers or scrape private or gated systems.

Website Visitors:

• Pages visited, session duration, browser type, device information, and IP address collected through analytics tools.
• Information submitted through contact forms.

Audit and Form Responses (Prospects):

• AI-Readiness Audit Quiz: Industry, approximate team size, current tools, the workflow or pain point you describe, your name, your business name, and the email address you submit when you choose to receive your audit results.
• Other Forms: Information you submit through intake forms, onboarding forms, contact forms, or call-booking flows on efficio.tech.
• We use this information to deliver the audit result, follow up about your inquiry, and, if you become a client, to configure your AI agents and dashboards. We do not sell or rent prospect information, and we do not share it with other Efficio clients.

2. How We Use Information

Client Data:

• To operate and deliver the Efficio service and services
• To configure and optimize your AI agents and dashboards
• To process payments and manage subscriptions
• To send transactional communications (account updates, billing, campaign reports)
• To provide customer support
• To improve our service and AI models using aggregated, anonymized data

Lead Data:

• To identify and qualify potential business leads matching client criteria
• To enrich lead profiles with publicly available business information
• To conduct AI-powered analysis and scoring of lead quality
• To facilitate email outreach campaigns on behalf of clients

We do not sell lead data to third parties. Lead data collected for one client is not shared with other clients.

3. Email Outreach and CAN-SPAM Compliance

Efficio sends email outreach on behalf of clients to business contacts identified through our lead generation process. We are committed to compliance with the CAN-SPAM Act and applicable email regulations:

• All outreach emails clearly identify the sender (our client) and include accurate header information
• Every email includes a functional unsubscribe mechanism
• Unsubscribe requests are honored within 10 business days
• We do not use deceptive subject lines or misleading sender information
• Physical mailing addresses are included in outreach emails as required by law
• We maintain suppression lists to prevent contacting individuals who have opted out

If you have received an email from an Efficio client and wish to opt out, use the unsubscribe link in the email or contact us at contact@efficio.tech.

4. SMS / Text Messaging

If you give us your mobile number and check the consent box on our text-updates opt-in form (or otherwise expressly opt in), Efficio may send you text (SMS) messages such as account updates, appointment confirmations and reminders, responses to your inquiry, customer-care messages, and — where you separately consent — occasional offers. We collect this consent through an explicit, opt-in checkbox that is unchecked by default — we never add a number to text messaging without that affirmative opt-in, and we record the date, time, and the exact disclosure shown to you at the moment you consent.

• Consent is opt-in and voluntary. You are never required to agree to receive text messages as a condition of purchasing any product or service. Marketing and non-marketing consent are presented as separate, optional checkboxes; you can agree to one, both, or neither.
• Message frequency varies depending on your account activity and the reminders relevant to you — for example, messages triggered by your bookings and replies, and, if you opt in to marketing, up to a few messages per week.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out at any time by replying STOP to any message; reply HELP for help, or contact us at contact@efficio.tech or (786) 383-1160. After you reply STOP we will stop sending text messages to that number, other than a single confirmation that you have been unsubscribed.
• We do not share or sell your mobile opt-in information. Mobile opt-in data and SMS consent are not shared with or sold to third parties or affiliates for their marketing purposes. We only share your number with the messaging and telecommunications providers that help us deliver the texts you asked for (for example, our CRM and the carriers that carry the message), and only for that purpose.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We carry mobile information through to any subprocessor only as needed to send the messages you requested; it is not used for third-party marketing. To exercise any of the rights described in this section, see "Your Rights, Opt-Out, and Deletion" below.

5. Subprocessors

We use a small set of vetted third-party services ("subprocessors") to operate Efficio. Each one only receives the data needed to perform its specific function, under that vendor's own privacy and security commitments. The current list is:

• Stripe (payments and subscription billing) — processes payment method, name, billing address, and email when you subscribe or pay for a one-time build. We do not store full card numbers. See Stripe's Privacy Policy.
• Brevo (transactional and outreach email delivery) — processes recipient email address, sender details, and message content for the purpose of sending email on our behalf or on behalf of our clients. See Brevo's Privacy Policy.
• HighLevel (GoHighLevel) (CRM, pipeline, and call booking) — stores prospect and client contact information (name, email, business name, audit/intake responses, pipeline stage, tags) so that Efficio can manage the lead-to-customer journey. See HighLevel's Privacy Policy.
• Cloudflare (DNS, CDN, edge worker, and bot/abuse protection) — processes IP address, request headers, and request payloads in order to serve efficio.tech and route API requests (including the audit/chat capture endpoint). See Cloudflare's Privacy Policy.
• Anthropic (Claude API for AI features) — processes prompts and content (including, where applicable, audit responses and chat messages) to generate AI output that powers Efficio agents and dashboards. Inputs are processed solely to return a response; we do not opt in to training. See Anthropic's Privacy Policy.
• GitHub (static site hosting, via GitHub Pages) — serves the efficio.tech website. See GitHub's Privacy Statement.
• Google Analytics (anonymous website usage analytics) — opt out via the Google Analytics Opt-out Add-on.

This list can change as we add or replace tools. Material additions will be reflected in this section, and the "Last updated" date at the top will be revised.

6. Cookies and Tracking

• Essential Cookies: Required for platform authentication and session management.
• Analytics Cookies: Used by Google Analytics to collect anonymous usage data.

We do not use advertising or third-party marketing cookies. You can manage cookies through your browser settings.

7. Data Storage and Security

Data is stored on encrypted infrastructure with industry-standard access controls. All data in transit is encrypted via HTTPS/TLS. We implement role-based access controls, regular security audits, and monitoring. API keys and credentials are hashed and never stored in plaintext.

8. Data Retention

• Client Data: Retained for the duration of the service relationship plus 30 days after account closure, after which it is permanently deleted.
• Lead Data: Retained for the duration of the client's active campaign. Lead data for inactive campaigns is purged within 90 days unless the client requests earlier deletion.
• Suppression Lists: Email addresses of individuals who have opted out are retained indefinitely to ensure continued compliance with their opt-out request.
• Billing Records: Retained as required by applicable tax and accounting laws.

9. Your Rights, Opt-Out, and Deletion

For Clients:

• Access, export, correct, or delete your account data at any time
• Request deletion of all lead, audit, or campaign data associated with your account
• Cancel your subscription and close your account

For Prospects (people who submitted the audit, an intake form, or a call booking):

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your audit responses, form submissions, and contact record
• Ask us to stop following up by email

For Individuals Whose Information Appears in Lead Data:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information from our systems
• Opt out of email outreach communications

How to opt out or request deletion:

• To stop receiving outreach email: use the unsubscribe link at the bottom of any email we send you, or visit efficio.tech/unsubscribe.
• To stop receiving text messages: reply STOP to any text we send you (reply HELP for help). See Section 4, "SMS / Text Messaging," for details.
• To request deletion of your data or exercise any other right above: email contact@efficio.tech from the address on file (or include enough information for us to identify your record). We confirm and complete verified deletion requests within 30 days. Records retained because of a legal obligation (for example, billing records or suppression entries) are described in Section 8.

10. Children's Privacy

Efficio is a business-to-business service not intended for use by individuals under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to active clients via email. Changes will be posted on this page with an updated date. Continued use of Efficio after changes constitutes acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

BNG Contracting Enterprise LLC (DBA Efficio)
Miami, FL
Email: contact@efficio.tech
Website: efficio.tech